Though this is not the keyaspect to help you identify a dependable cloud web hosting company from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not using the services of a one-person firm and that you'll be able to reach somebody if you're in need of assistance. The phone support for web hosting services may range from basic to expert, which means that the problems which can be resolved through a phone call differ based on the specific provider. Usually, these matters are simpler and include billing or first level technical issues because more complex tasks often need a support ticket where both you and the sysadmins can track what is going on with a given situation. Still, the option to phone call your provider can save you a lot of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Web Hosting
We believe that being able to consult with a live representative is rather important, for that reason we have 3 support lines around the globe (Australia, USA and UK) and you can contact us on the phone for fourteen hours a day. If you consider getting one of our cloud web hosting service, for example, you'll be able to phone us and find more about our services prior to ordering so as to ensure that we do match all system requirements for your sites. After the purchase, you will be able to contact us about all of the sales or billing troubles you may have, or get any general or basic technical information that you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical issues you have to use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Any time you want additional info for the semi-dedicated service that we supply, you'll be able to call one of the three support phone lines that we have around the world - in the United States of America, Great Britain and Australia. Thus, you're able to check ahead of time whether our solutions are suitable for your sites. In case you're already our client and you've got a semi-dedicated account, you will be able to contact us over the phone for 14 hours every day about any billing or basic issues. For strictly technical matters you are able to employ our ticketing system so as to get in touch with our technical support because someissues simply require longer time to be resolved, still we will assist you on the phone with many minor technical issues as well, saving you time and efforts.