If you ever have any questions connected to your hosting account or you encounter a problem with your websites, you will need to contact the web hosting provider’s technical support team. It may not make a difference how fast they’ll respond when you've got a generic inquiry, but a problem like a bungled script update, for example, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to help you out, the longer the site will be inoperative. In case you offer services or goods online, any downtime will influence your website in a destructive way and you may lose current or potential visitors. Many hosting providers, chiefly resellers, reply to emails and trouble tickets within twenty four hours, but in the online world that is way too long, as clients will hardly ever come back to a website that’s not functioning properly over a lengthy time period.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting service offer a 60-minute reply guarantee, which means that irrespective of what query or problem you might have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our client care staff reps will be at your disposal 24-7, even on weekends and holidays, so you’ll always receive swift help. We are aware of precisely how priceless time can be, so by the time we answer your ticket or email, we will have investigated the matter and, in case we haven’t found a solution, we’ll supply you with more info on what you have to do on your end – if the case requires this. With our support service, you can be sure that there will be somebody to lend you a hand immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our extremely fast support services. You will get an answer to any ticket opened through the hosting Control Panel or email sent to our tech and customer support staff in no more than one hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes far less time to examine and resolve a problem. We will give you more info if the solution involves something that needs to be done on your end. If you get in touch with us during holidays or weekends, the response time will be precisely the same and considering the fact that our support staff is available to you 24 hours a day, you will get timely assistance for practically any technical, billing or general issue no matter what time of day or night it is.