If your web hosting service provider offers live chat support, you can speak to an agent in real-time and find out helpful info or get a problem resolved timely. The basic advantage of using chat rather than calling to consult with a live person is that you need just a computer with Internet access, so that you will not pay any charges if you're in a different country or state. Furthermore, it'll be a lot quicker to copy and paste data such as domains, usernames or error messages in other words details that are sometimes difficult to provide to the other side on the telephone. The live chat is also a much faster solution to contact your hosting service provider's support team compared to using a ticketing system. Last, but not least, in case some problem requires some more time to be dealt with, you can do something else while you wait for support on the live chat, therefore you won't waste time - something that's impossible when you're on the telephone.
Live Chat Support in Cloud Web Hosting
In addition to the phone and ticket support, we provide live chat support as well. You're able to get in touch with us every single day, which includes weekends and holidays, and we can give you more details about the cloud web hosting service that we provide in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for entirely tech issues you will need to open a ticket to our tech assistance team, since such issues will need more time to be resolved, you may still get in touch with us on the live chat for some tech details. For example, we will assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you a long time. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with our semi-dedicated service, you're able to get the the right answers for any questions you may have or get numerous issues dealt with very quickly. Our chat service is accessible every day, thus you can speak to an agent even on holidays and weekends. If you are not sure which plan is better for your websites or if our advanced cloud hosting platform covers some system requirements, you may join the live chat before you purchase anything. In case you're a current customer, you can receive more information about account settings, billing issues as well as a variety of common tech troubles you may experience, for example when you can't set up an email account in a client on your PC. Our live chat will save you plenty of time no matter where you are or when you get in touch with us.