A ticketing system is the most widely used correspondence medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the most effective way to resolve an issue that requires a certain amount of time to investigate or that needs to be forwarded to a server administrator. In this way, all comments contributed by either party will be kept in the exact same location in the event that someone else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts in order to do a certain task or to get in touch with the hosting company’s tech support staff. If you wish to administer a number of domains and each one is hosted in its own account, you’ll have to use even more accounts simultaneously. Additionally, it may take significant time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our cloud web hosting service isn’t separate from the hosting account. It’s part of our fully featured Hepsia Control Panel and you’ll be able to access it whenever you like with only a couple of mouse clicks, without having to log out of your web hosting account. The ticketing system features a quick-search box, which will help you track down the status of de facto any trouble ticket that you’ve already sent, in case you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to solve a particular issue even before you submit a ticket. The response time is no more than one hour, which means that you can get swift assistance at any specific time and in case our tech support team suggests that you should do something inside your hosting account, you can do it instantaneously without leaving the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything in a single place, so we have integrated a support ticket system into the custom Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will permit you to handle the correspondence with our help desk support team together with your website files, which implies that you will not have to remember one more login name for another admin interface. You will be able to open a new ticket or to track the status of an old one with less than a few mouse clicks whilst you’re browsing the files hosted in your account. Also, you can search through older tickets using a clever search option or read applicable help articles, which provide solutions to commonly experienced predicaments. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum response time being just 60 minutes, so there’ll always be somebody to assist you.