Even though the web hosting service offered by the different companies is de facto identical, each provider has got their own platform with its own modifications and ways to perform certain operations. For this reason, an in-depth knowledge base would be extremely helpful both for persons with little or no past experience and for technically knowledgeable users who will eventually find out how given operations are completed, but will lose time meanwhile. The purpose of such a knowledge base is to help make the service fast and simple to use, sparing users time and energy. The consequence is gladder clients, since they can swiftly find the info they want, and significantly less work for the tech support team representatives, because usually the majority of the inquiries and issues that customers have got are already enumerated in the knowledge base. On the condition that the articles are well-written and cover more topics, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you have bought your very first cloud web hosting plan through our company or have moved your website over to us, you will get used to our platform and our custom Hepsia hosting Control Panel before you know it due to the fact that we have prepared a substantial online knowledge base where you can find all the information that you may ever need – both general info about the hosting service as a whole and more specific info about the separate functions that you can use and the issues that you may chance upon. The articles themselves are located in 2 places. The complete article archive can be accessed via the Help section of the Control Panel. You can find relevant articles about the different features in every section of the Control Panel too. You can get to know how to accomplish de facto everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles include in-depth guides, so you’ll never become bewildered on account of an ambiguous text. Needless to say, if you stumble upon a more specific obstacle and you do not find a solution in our knowledge base, you can contact our technical support team members 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated service feature exhaustive online help documentation where you will see info about all the functions that our created-developed Hepsia Control Panel comes with, plus solutions to various questions and challenges that you may chance upon. All configuration guides contain in-depth instructions, which suggests that you will not have to worry about missing something if you would like to export a database, for example. The troubleshooting articles cover a number of different viable reasons for specific problems and the solution for each one of them, so if you are not able to send emails even though you have the right outgoing mail server settings, for example, you can swiftly find out what the reason might be and rectify the issue with two or three clicks of the mouse in your email client. As Hepsia offers quite a lot of features, you will be able to find related articles in each and every section. If you prefer to examine all help articles, click on the Help link, which is located in the top right-hand corner of the Control Panel.